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What our Clients Say about Us

October 8, 2013


Melissa and I are so very grateful for your help in planning our anniversary vacation. It was an amazing trip. When we decided to go to an all inclusive Caribbean resort we didn't know where to start. I am so glad I found you to plan our trip as you are extremely knowledgeable of all the various options. You learned exactly what we wanted in terms of rooms and resort amenities and paired it perfectly with options. Your final recommendation of the Excellence was spot on. Not only that, the anniversary package you secured for us had many extras and was a great value. Finally, the total vacation you planned insured we were well taken care of from the time we landed to the point we secured our boarding passes to leave. We felt very safe and are already looking forward to having you plan another trip this spring.

- Kevin and Melissa S, Ft Worth, TX

October 13, 2013


Hi Sue,

I just wanted to thank you for all your help in coordinating the trip to Cozumel for Elliot, Kevin, and me. As you probably heard from Kevin, we had a great time. You made it so easy for us to make such last minute plans.

The town and resort were lovely and the staff at the Palace were particularly warm and friendly and helped us learn more about the area and people. The scuba diving was awesome - proves, you can teach an old dog, new tricks-haha!

Just, FYI, the yoga wasn't really yoga - they basically have quick little outside activities for guests on different days that are more a social opportunity than actual classes, all put on by the activity director, who is also the MC for the evening shows. But it was all fun, and there was never a dull moment.

Again, thank you. Hope we can plan another trip in the not too distant future.

Happy travels to you too!

- Sue C. and Eliott S., Long Beach, CA

May 26, 2013

Hi Sue,

We received your sweet gifts of those pillows for the plane. We really appreciate that and can't wait to use them. They feel so soft!

Thank you Sue for all your help & fast responses to my questions. You're always so great to work with.


- Brianna S., Irvine, CA

May 23, 2013


Just received your package in the mail yesterday. The wraps are beautiful. Thank you so much.

I hear that we have an additional 7 people going to the resort. We are so excited. Thanks for coordinating and supporting us to make this happen.

Everyone said such great things working with you. Hopefully this will bring you more business.

Have a great Memorial day weekend.

- Maria F., Piscataway, NJ

March 1, 2013

Sue Denno at All Inclusive Experts is worth giving a call. Let me tell you, I am a travel junky and so it is hard for me to let travel plans go to someone else to take care of.

If its responsiveness and efficiency that you're looking for, Sue is your lady! With ease she handled booking our wedding party of 35 and I know our friends and family and their schedule needs are not the easiest to work with.

Thank You Sue!!

- Sarah and Brian B., San Diego, CA

April 26, 2013

Hello Sue,

Please share my experience with anyone or anywhere you need to - it seems the very least I can do after all you have done for my family!

When I first started the daunting process of planning a family vacation for 27 people, I tried many options. Searching options on my own through various websites, local travel agents, telephone agents sending me in a frustrating whirlwind.

At that point I was given the name Sue Denno from an aquaintance. I was hesitant talking to someone in another time zone but what a BLESSING!. Your patience, knowledge and willingness to explore all my options was great. What really set you apart was how quickly you answered our questions, not only right away but thoroughly answering questions I didn't realize I had!

Your first email stated the importance of SERVICE AFTER THE SALE, and you kept your word beyond any expectation and you are not only my travel agent for life but certainly anytime I hear someone mention vacation I will certainly pass along your name and my experience!

Thank you so much!

- Jeff G., Buffalo, NY

August 31, 2012

I would like to personally thank you on behalf of my family for setting up a wonderful trip for us to Jamaica. We had a blast, everything was smooth and easy. Not one single problem. I appreciate good service like that.

Only lesson I learned is I hate lay over's... :) Other then that Sue you did a wonderful job in putting our package togethor, transportation was excellent, the resort was excellent, the communication with you was excellent.

Job well done.

I've already told a few of my co-workers about you and gave them your information so you can possibly soon book something for them.

I just got back but I'm already wanting to travel again.

If you can keep me updated on any specials that might come across your desk please let me know.. I know we are planning another family trip for next year (destination unknown).

But I would personally like to take another trip within the next 5 to 6 months with friends and would love to hear if there are any specials going on.

Thank you once again, Sue.

- Latoya W., Chula Vista, CA

August 6, 2012


Just wanted to drop you a quick line to say thank you sooo much for your help with our vacation to Cancun. We had an absolute blast at Iberostar Cancun. The excursions were awesome!!!

We are looking at maybe returning to Iberostar in early October for my 40th B-Day.

- Tim T., Tuttle, OK

May 31, 2012

It was awesome! I loved the food there that we ate way too much :)

I am very happy you pushed us to try this place. I also loved the one love pub crawl we went on which took us to 8 or 9 bars in Negril.

Wonderful vacation!

I referred you to a co-worker of mine who I hope contacts you soon to get quotes for Mexico or possibly Jamaica.

Thanks Sue & I hope to contact you very soon about booking our next vacation :)


- Brianna S., Irvine, CA

May 11, 2012

Steve & Diane,

We really enjoy our stay at the Cancun Palace in Mexico. Very clean very safe. I was a little apprehensive at first, buy glad we went with our 5 kids. All had a ball and we plan on going back!

Sue Denno with "All Inclusive Experts" was great working with Angela to get us exactly what we wanted. I highly recommended her. Her phone number is 888-515-8747, email

Tell her Angela referred you. She will take good care of your needs.

Good Luck,

- Marc L., Monson, MA

September 26, 2011


Vacation was the bomb! Absolutely fabulous! We want to go again and again. Same resort ... same room ... The room was not that great as far as fancy goes, but honestly, we were hardly in the room. The best part was the French doors to the beach. What more could you ask for? It was so relaxing, food was very good, people were great. We went off the resort by walking down the beach and bought several souvenirs. People off resort were pushy but that is Jamaica. Good people. Took a fishing trip with a local. Didn’t catch anything but we have great stories to tell our friends. Glass bottom boat rides, snorkeling, catamaran rides (swimming in caves) ... more food that a human should ever consume in one week.

You did GREAT!!!!!

I am going to send you a picture of some young newlyweds at Swept Away instead of us.... That way you will have a mental picture of us as young, pretty and skinny!!

But above all, we are rested, happy and fatter!

Thank you again!!!

You are the best travel agent!

- Dona and Kirk I., Bel Air, MD

September 23, 2011

Hi Sue,

This will definitely come under the "better late than never" category! I thought about e-mailing you several times and just didn't do it. Well, now I am!!! I wanted to thank you sooo much for all your help in making our 50th anniversary trip to the Turks & Caicos a fantastic success. We definitely could not have done anything else that EVERYONE would have liked as well. Everyone kept telling us what a great time they were having. It was definitely a time we will all remember for ever and very fondly. We loved the resort and there really was something for everyone to do. I am attaching a photo of our whole family taken the last night there when we had the wonderful dinner on the beach. Once again, thank you so much for all your help in making this a perfect vacation. The kids are already saying they want to go back again! The next time it will not be on us!!!


- Myra H, Ellicott City, MD

PS. Our kids gave us another trip to a luxury resort in Virginia over our actual anniversary in August. So we feel we celebrated most of the summer!

July 25, 2011


Thank you so much for everything that you did to help make our wedding such a great time. Everyone loved the resort, it was absolutely amazing. Without your recommendation we would have been at the RIU and Palace is way better. The food was great, the rooms were awesome and it was gorgeous. I can go on and on about how cool that place was. I have posted tons of pics on facebook.

I just want you to know that I really appreciate you and all that you put up with trying to make our wedding special.

- Justin W., Midland, TX

July 20, 2011

Hi Sue,

I'm a bit embarrassed that it has taken me this long to send this, but better late than never! Thank you for all of your hard work arranging our trip to Mexico the end of May/first of June. It was great flying out of Manhattan - free parking and no long lines. We all appreciated you arranging our different flights (out of Manhattan, Oklahoma, and return trip to Chattanooga.) That would have been difficult for us to do on our own.

Thanks for your hard work in finding the best price for us. What a surprise after we booked our trip to see the email the next day saying you found cheaper airfare! You certainly did not have to keep working on it, but I'm so glad that you did!

We loved the resort even though we did not get suckered into the upgrade like my sisters both did. We did not see much difference in what they got compared to what we got. The rooms themselves were identical and our view was just as good as theirs. Like my husband said, "Check out what you have already paid for before you upgrade." And my son's comment was "I'd rather spend the extra money on excursions." Smart guy!

Thank you for your help! I would not hesitate to use you again and would definitely recommend you to my friends.

- Donna S., Wellington, FL

July 14, 2011

Hello Sue,

I wanted to give you our feedback about the trip.

First and foremost- we had a wonderful time!

The room was great - very big, very nice - looked like the brochure. The air conditioning worked great in the bedroom, and not as well in front room - but my son did not mind. We figured out to leave 1 key in the slot that turns on the lights and air conditioning - that way the room was always cool.

Food was great. We did buffet for breakfast and lunch - or went to the Sports Bar where they had kid food and ice cream. The restaurants were good and service was good at restaurants. They had nice places in the open area overlooking the pool. They had a beef place - Bubbas - which was very good, but you had to get there early otherwise you had to wait - the last night we wanted to go back and waited close to 2 hours. There were a couple of places that were too exotic for the kids.

There was kayaking, windsurfing, pedal boats and a water trampoline at the beach. The kids were happy to hang out together with me and play in the water - we just slow down when we are on vacation. There were pools just for adults that were great, and not crowded.

I liked that the place was big, and people were spread out - it did not feel crowded. The staff was not as friendly as the staff in Cancun. You had to go and get your own drinks, and the staff seemed to be “put off” about having to do stuff. Some said “hello” but most did not. It was ok for us, since we did not have any difficult requests. I assume there is a cultural thing there, but for it being such a nice hotel, you would expect all of the staff to be customer service oriented. The travel people I spoke to about the shuttle were helpful.

That is it for feedback, if you have any other questions, just let me know. Thanks for finding a great place for us, Macie.

- Macie C., Fountain Valley, CA

July 13, 2011

Thanks Sue.

All I can say is WOW!!!!!!!! The trip was beyond fabulous. The resort was beautiful and immaculate. The food was over the top and the service outstanding. Everything was top shelf. Even the shows were great. We loved Cancun Palace so much that we now want to book our next trip at a Palace resort in the Dominican Republic. All the wonderful people we met on this vacation, all raved about the Palace resorts and said that they are the best. We now know first hand how true a statement that is. Last, but not least, my hats off to you for the wonderful service you provided us and how smooth you made everything flow.

- Donna S., Wellington, FL

July 9, 2011

Hi Sue,

Well we made it back from Cancun safely. Cancun Palace.....all I can say is....WOW!!! This resort was absolutely amazing!! The resort itself was beautiful and so clean! The rooms were large and beautifully furnished! The view from our room....spectacular! The food and service were top notch!

I can't say enough. I am completely "sold" on the "palace resorts" and would definitely stay at one of their other locations for our next trip.

Once again, thank you for all of your help in selecting the perfect resort for what was the perfect vacation!


- Allison M., Winter Park, FL

June 19, 2011

Hello Sue,

I wanted to give you some feed back on our trip. First of all, thank you again for helping us get this all planned, with the weird flights and all. All flights were on time with no problems.

The resort [Barcelo Maya Beach] was absolutely beautiful. It has lots of palm trees, beautiful beach, swimming pools and lots of greenery and flowers. Our rooms were clean and the mimi fridge always stocked with beverages. The staff was always friendly. I honestly don't think we really saw the entire resort as it was really large, which was ok because the beach and pools and dining areas were never crowded. I also really liked all the neat statues and fountains at the resort.

I wasn't all that impressed with the food but it was ok, you could always find something you liked to eat and honestly I wasn't there to eat. The shows in the evening at the theatre were spectacular, we really enjoyed having that to go to in the evening hours. My husband isnt all that into the singing and dancing shows and he said he really enjoyed that, so it must of been good. We enjoyed the little shopping area at the resort for purchasing souvenirs.

The only thing I wasn't happy about is how the people at the front desk tried to talk you into upgrading while you were checking in (which had nothing to do with you). Two of us did the upgrade in the hype of it all and two of us did not. There was really no benefit to the upgrade, so the rooms you got for us would of been A-OK. That is just a learning experience I suppose. I think everyone had a most enjoyable time, I know I did. I look forward to booking more vacations thru you and Apple Vacations. Thanks again for the trip planning. It was great. I give you an A+. I can't wait to go again.

- Donnis and Dan E., Wamego, KS

May 11, 2011

Hi, Sue:

Thanks for setting up our fantastic vacation at Dreams Villamagna (Nuevo Vallarta). This property is exemplary; much better than the Dreams we utilized five years ago in Puerto Vallarta. In fact, we visited this other property while exploring PV and were so happy to have selected the NV location instead!! Ours was so clean and well maintained comparatively!

I’d like to ask a favor of you: Could you provide me with a link to sign-up for the frequent stayer program for Dreams? This was our 3rd stay at one of their resorts and we’d like to realize some benefits. I’ve emailed Dreams directly and haven’t received a reply. Hopefully, we’ll also get credit for this recent stay.

Finally, I wanted you to know how much we appreciated your fast email follow-up and how quickly we received our travel documents. The knapsack was a nice perk as well. Your thank you card asking for feedback was the icing on the cake.

In December, Bob and I went to Europe for the first time and our travel agent was horrible. This trip was partially on land and partially on a Costa cruise.Many of the details provided by our agent were incorrect and we had difficulties getting in touch with her. Do you handle vacation arrangements other than all-inclusives? If so, we’ll have to keep your contact info handy for the future!

Thanks for everything,

- Shannnon & Robert K., Sammamish, WA

April 24, 2011

Our family of 12 recently traveled to the Riviera Maya of Mexico and stayed at the Barceló Maya Palace Resort to celebrate our 40th wedding anniversary in April 2011. We took our grown sons, their wives and the grandchildren with us plus our former Swiss foreign exchange daughter. Due to the large size of our group and our need for detailed and specific information and coordination, we were fortunate to find a great travel agent named Sue Denno out of California.

I contacted Sue Denno, travel agent with All Inclusive Experts, and asked her to help us with all of the planning and organizing of this “once in a life time kind of trip”. Sue did a superb job working with us from start to finish and we worked with her for almost a year planning and looking at many different possible perfect resorts and locations which could meet our specific needs and desires.

Sue specializes in trip planning for the all-inclusive resorts in the Caribbean and she personally knows what each resort has to offer and was able to help us understand the different kinds of packages, and how each resort is unique. Our family was so impressed by her support, her ongoing services, her frequent email and communication throughout the entire planning of the trip and even following up with us after the trip to be sure that everything went smoothly and there were not any problems. If we encountered any issues or problems, Sue was our “trouble shooter” and was willing to work directly with Apple Vacations and the resorts on our behalf.

We would strongly recommend using Sue Denno for your travel needs. She did a splendid job for our family and we are so grateful! We will for sure call on Sue in the future when we are ready to take another trip!

- Rick and Sandy C., Minnetonka, MN

February 1, 2011

Hi Sue,

Just wanted to thank you for all your help with our Divi trip (1/20 to 1/28) this year.

We were able to get our favorite room, and I believe it is more than just coincidence because it seems every time we work thru you we get it! It was Gail's 10th time at the Divi (my 9th) & they had a champagne toast for her with tourism department & Divi people attending. One of the Divi people asked us how we were able to get that room since it is the owner's suite!

It was just a real great vacation, we just wish it was longer. Thanks again for all your help.


- Bob C., Bethlehem, PA

January 27, 2011

Hi Sue,

Just wanted to thank you again.

We all had a fantastic time in Cabo, it was definitely a weekend to remember!

Thank you for all your help in planning! I will definitely pass on your details to my other friends!

- Alicia C., Los Angeles, CA

January 18, 2011

Hi Sue,

I just wanted to let you know that our vacation,to the Rui Yucatan, was really perfect in every way! They even upgraded us to a suite, so that was extra nice.I have been to this resort now, 4 times,and I would still recommend it to any one.The value, the service, the food and rooms, are all wonderful.Our friends also loved it. Thank you for all your help.


- Cassandra T., El Dorado Hills, CA

January 14, 2011


Thanks for checking. This vacation was the ultimate dream of all vacations we have ever taken. Everything was perfect. I mean everything! The location, the beach, the staff, the food, the room, everything! I had no idea how much we had been missing. When we got to our room, there was a “Happy Anniversary” banner on our door with a letter and a chilled bottle of champagne. We did get some spa credits, etc. but we didn’t take time to use them. We were surprised to find there was so much to see and do in the area. We played tourist too much and now we need to go back ... just to relax! Each night we slept with our balcony door open and I would wake up about 6-6:30 and go outside. There was some very relaxing music playing and the staff were cleaning the area, etc. I have emailed them asking them what the music was because I want to get it with the hopes that listening to it will bring back the thrill and wonderment of being in paradise. I cannot express how incredible this vacation was. I would recommend Cancun and Dreams Resort and Spa to any and everyone!!!

Thank you so much all your help!!!

- Darla and Chuck W., Glide, OR

December 25, 2010

Dear Sue,

First, please forgive my tardiness. Life sometimes life gets a little crazy. I'm sure you understand what I'm talking about.)

Words can not express how much I, and my entire family, thank you for all you did to make our Thanksgiving holiday to Mexico so special. Every time I would e-mail you you would get back to me in almost seconds. Your service went beyond just a job. When we finished all of our arrangements I felt like you were a part of my family.

Then when I had to call you 10 hours before our trip in regards to our grandson's lost passport, you could not have been more understanding. I would recommend you to any of our friends or family and feel they were in the hands of the best travel agent.

We are now in Seattle with our Washington family and we've had lots of laughs reminiscing over the good times we shared thanks to you and your excellent service.

Thanks again,
Blessings in 2011

- Dot J., Gene, and our entire family, Sun City, AZ

December 16, 2010


Patti and I wanted to let you know how much we enjoyed our vacation to Puerto Vallarta. The Melia was fantastic, the staff outstanding, and my waistline can attest to how good the food was. Domingo was a big help in setting up a swim with the Dolphins for Patti. All of our travels came off without a hitch. However, next time could you arrange it so we don't return home to a foot of snow and temperatures of -8 with a wind chill of -25?

Wishing you the happiest of holidays,

- Donn and Patti W., Oshkosh, WI

August 29, 2010

Hi Sue,

I just want to thank you for your great customer service Monique and I had an awesome time in Punta Cana. We made it a point to let the two couples we met on vacation know what a awesome travel agent you are.

Please feel free to use this email as testimony to the awesome time we had on vacation due to your great insight on this awesome resort in Punta Cana. Everyone was extremely kind and helpful at the resort.


- Luz S., Los Angeles, CA

August 24, 2010

Hi Sue!

I just wanted to write a quick note and thank you for all your help. Our trip was wonderful and the resort was great! We had a blast! Thank you again!

We are hoping to plan another trip in spring so I will e-mail you when I have more details.


- Vanessa C., Hacienda Heights, CA

August 1, 2010


Just wanted to let you know that we had a wonderful time at Dreams Cancun. Thank you so much for working with us and making our trip happen on such short notice. Until this trip, I would have thought only Sue could have made me happy, but you were wonderful and took such great care of us in her absence.

One thing for future reference I will share with you. Dreams Cancun is wonderful, but I would always recommend staying in the tower rooms versus the pyramid rooms. We attempted 2 pyramid rooms and they were hot. We went down to the lobby and spoke to the manager and he moved us to a tower room. Very cool and comfortable. This room may be an upgrade. Manager did not charge us extra...we were very pleased with the customer service to make sure our stay was a pleasant one.

Thank you again,

- Robyn W., Hurst, TX

July 16, 2010

Yes you can of course use my message as a testimonial. Your service and this vacation was beyond my expectations so if my message can help another couple get the vacation they deserve I am all for it!

Oh it was fantastic! We loved it very much! I was very surprised on how lovely the rooms were and how comfortable it felt. The views were beautiful and that was the first time we haven't had a beach front room so I was kind of nervous to see how I would feel and I felt great!

I really appreciate you suggesting this resort and for making it all happen. I couldn't have asked for more.

Chris and I have been discussing a possible cruise as our next vacation. We are thinking about planning it way out in advance so we know how much to save each month and budget. We are between a cruise or another resort vacation...never done a cruise before so we are on the fence.

Would you be able to assist with a cruise if we go that route? Not sure exactly when we want to go but we have been talking about it since I'm sure it will be expensive.

Thanks Sue!


- Brianna S., Irvine, CA

May 17, 2010

Hi Sue, We are back from St. Lucia and wanted to let you know that we had a blast!!! Thank you for all that you done for us and for setting up the Anniversary dinner!!! It was delicious!!

We will certainly use you to set up our next vacation and will recommend you to anyone that needs your services!


- Joan and Jim J., Vacaville, CA

May 10, 2010

Well now that you asked………….

No, we did not buy into the time share program. I asked Kirk to go back to the room and call you when we were considering it. Thank you for your feedback. We absolutely loved the resort and the option to go to other resorts- which we did. We went to Playa Del Carmen Palace and the Cozumel Palace. Both were very nice for a day. I wouldn’t have wanted to stay at those for an entire week, but a day was fantastic. Free transportation, free food and drinks. Had a lot of fun. But for the time share thing, we didn’t think it gave enough of a savings to make it worth it. We considered having you as our travel agent and the knowledge that you are always looking for great deals and new places.

So, you can’t get rid of us just yet. We love your recommendations and will keep trusting you to find us neat and cool new places.

Thanks again for all your advice. It is so nice to know we can rely on you for our vacations.

- Dona and Kirk I., Bel Air, MD

May 6, 2010


Sindy and I had an awesome wedding and a great "all-inclusive" vacation, thanks to you. Your recommendation of Palace Resorts was right-on! Thank you so much for all of your help. You will surely hear from us again soon.


- Jim and Sindy B, San Diego, CA

April 26, 2010

Was a WONDERFUL trip, went so well wish we could've stayed longer. NO problems at all and I will keep you in mind for the next one. Please use me for a testimomial if needed.


- Lisa L., Riverside, RI

April 20, 2010

Hi Sue,

The trip was wonderful!!!!!! What a beautiful resort. We're looking for the same thing next year all inclusive and a beach around the first week or 2 in April, somewhere diffent we'll try this time. Room service would be a plus.Thank you so much for doing such a great job!!!

Thanks again,

- Missy M., Houston, PA

April 20, 2010

Hi Sue,

Thanks for the welcome home card (although I would rather still be on vacation)! The trip was more than I could have imagined. The resort was fabulous and the people were fabulous. We didn’t have 1 issue the entire time. Thanks for all your help making it such a success. I have already passed your information on to a colleague and recommended he contact you when he makes his travel arrangements. Thanks again for everything! Sincerely,

- Melanie T., Houston, PA

March 24, 2010

Hello Sue!

Thank you for the note, I have been meaning to send you one since we got back to say thank-you and that everything at The Royal was just perfect!    The place is beautiful, extremely well taken care of and the new beach renovations amazing.  I would definitely recommend this place.  We got the R & R we needed!  Thanks again for all your help and we will certainly call upon you again for any future travel arrangements. 

Take Care,

- Lisa L., Georgetown, MA

March 02, 2010

Hi Mrs. Denno

The recommendation you gave and arranged was well worth the money and energy, thanks soo much for your insight and direction on going to Catalonia. I definitely would like to listen for your direction on our next trip.


- Robert T., Stamford, CT

February 24, 2010

Hi Sue!

I just wanted to thank you so much for helping us with our vacation. We got back last weekend and had a great time. As you may recall, we went to Dreams Palm Beach in Punta Cana. The property was very nice and the food was amazing! My children (12/15) made so many friends that I hardly ever saw them. We would definitely consider a repeat visit in a couple of years.....I have your card!!!

Thanks again!

- Lisa G., Cos Cob, CT

January 01, 2010

Dear Sue,

We are back from the amazing vacation you booked for us in Cancun, and I just wanted to thank you for ALL of your help. I will definitely contact you again when we are ready for our next vacation, and will refer you to my friends.

Again - Thank you and Happy New Year,

- Judith A., Los Angeles, CA

December 27, 2009

We just returned from a fabulous week at Barcelo Mayan resort that Sue had arranged for us. All her plans are done meticulously and we knew we were in good hands. She double-checked all the arrangements and when we were snowed in for 2 days she quickly rearranged things for us. This is a fabulous resort for families, grandparents and grandkids. What could be better than having your 14 year old grandson take you snokeling??

- Irwin & Jane P., Chevy Chase, MD

October 30, 2009

Punta Cana Princess Review

The trip was fabulous!  The weather was perfect the entire time we were there.  The resort was beautiful and the people were wonderful! The beach was clean and not too crowded.  We talked to other people from other resorts on our way to the airport who said their beaches were not nice or the water was too dangerous to swim in at their resort. We liked the fact that the resort smaller and laid back.  It was not as pretentious as some of the bigger resorts.  The staff caters to your every need and are wonderful! The food at the different restaurants was wonderfully delicious.  The atmosphere was very European - which my husband loves after being stationed in Europe and falling in love with that culture! There were many people from many different countries there: Russian, French, German, Canadian, etc. - which was quite interesting. I do wish we would have learned Spanish before our trip it would have made it a little easier but it was still a great trip.  We would definitely go back because it was magnificent!

Thanks Kathy for making our 1st Anniversary unforgettable!


- Bentley & Sheila H., Belleville, IL

September 04, 2009

Many many thanks , We are having the best vacation ever. I am soooooooooooo tired from all of the fun activities  we are participating in. The children are in love with this resort. Thank you for allowing my family and I to have a FABULOUS VACATION THAT WAS AFFORDABLE

- Marline B.

September 03, 2009

Good Morning Sue,

Not a drop of rain the entire week. Amazing weather! Amazing Place! We loved it and talked about you (and how grateful we were for your recommendation) over and over when we were down there. The people of Jamaica were wonderful, the resort was beautiful, the excursions were superb. Horse back riding, catamaran cruise, 960 ft. waterfall hike (really fun), snorkeling, shopping, water bike riding…… it was all included in the price and just great fun. So much more too- not to mention great food and top drawer drinks! (The “naked” island looked interesting- we may check it out next time we go after we each lose 50 pounds.-ha!)

Truly, cannot thank you enough for your guidance and help on our trip to Couples Tower Isle. Nothing short of an amazing week.

Thank you again and again-

- Kirk and Dona I., Bel Air, MD

September 01, 2009

Hello Sue,

How are you? I would like to thank you for setting everything up and finding this amazing trip for us.

THANK YOU THANK YOU THANK YOU. My husband and I enjoyed it alottttttttttttttt.

If anything like that comes up for all inclusive please let us know

We love taking trips and it was definitely perfect and within our price range

Thank you again

Everything was wonderful


- Kanchan and Deepak A., South Windsor, CT

August 20, 2009


Just wanted to say "Thanks" for a fun-filled, stress-free, no problem, ALL-INCLUSIVE vacation! We loved the hotel. Nice staff. We only left twice. One day we rented a car at the hotel and drove to Todos Santos to see Hotel California. I have to say I was surprised at how expensive everything was from the street vendors, water sports, restaurants and spas. The town didn't seem to be it's usual busy place. The hotel was maybe half full. But I think the price of everything was higher than last year. Thanks for the beautiful scarf/wrap you sent also.

Will be calling you about Kona.

- Carlene McI and Family, Fairfield, CA


Yes I did receive your package and you sweet gifts. How nice to open it up and put me in the mood for vacation. Until then, life is busy busy busy. Talked to a friend who has been there years ago before it was remodeled. He said it was nice back then even though it was kind of old and that he would imagine it would be fantastic now with the remodel. I am so glad you helped us make this choice.

Can I be your sales rep? I promise I will fly to any exotic and romantic island that you need me to try out.

My husband was leary of using a travel agent on the web, but you have been great. Honest and reliable. What more could we ask for?

Thank you again,

- Kirk and Dona I., Bel Air, MD

Start thinking of a great spot for us for next year. Maybe something in the April time frame.

Hi Sue,

We had a wonderful time in Mexico, the accommodations were nice and we were able to get additional upgrades for two additional rooms. The service level from the Apple representatives were top notch. They were very knowledgeable and very eager to assist us with our options for tours, etc... I do highly recommend El Spa. The services offered were fairly priced and they were offering discounted packages that made the experience even more delightful.

All in all, thanks to you, the travel was perfect, no incidents, no delays and very smooth transfers to and from the airports. The resort was very nice, a bit larger than I would have liked ... too much walking to get to the restaurants and the trolleys were not on a schedule that you could count on (not a complaint, just an observation). The beaches were pristine and not crowded at all. The adult beverages lacked quality, but service was excellent. Everyone seemed to enjoy themselves and would do it all over again.

Thank you so much for all your help in getting us all together and for arranging such a wonderful All-in-Inclusive vacation in Mexico!

- Carmen P., Harleysville, PA

We have booked our vacations for the last three years with All Inclusive Experts and will continue to do so. We are so impressed with their service and the quality of the resorts they use. When a hurricane threatened our vacations for two years in a row, we were able to be in close contact with our agent who managed to keep us on track with an alternative location or be confident that our resort was safe. All the resorts that All Inclusive Experts have booked for us have been top of the line. Their knowledge of the locations and ammenities help to make all our vacations a happy memory!

- Ervin and Sheila G., Weimar, Texas

Hi Sue,

I just wanted to let you know that Greg and I had a wonderful time in Mexico. The Grand Riviera Princess is incredible. It was huge and gorgeous and super clean. Thanks for the recommendation. I would recommend it to anyone looking for somewhere to go.

Thanks again!

- Jennifer L., St Louis, MO

Hi Sue,

Thank you so much for the referral gift card for dinner. Your company continues to surprise me with your outstanding customer service!! I knew you would be able to help our friends coordinate a great vacation. I also know they will be completely taken care of by using All Inclusive Experts and having you as their contact.

- Theresa C., St Louis, MO

Hi Sue,

During the past year I have had the opportunity to work with Kathy at All Inclusive Experts to arrange two trips for my family. Our son was celebrating his 50th birthday and a grandson graduated from college. I love traveling and enjoying the all inclusive resorts. It is a complete package and easy for budgeting and/or gifting.

Our grandson's trip included his girl friend and another couple for a week in Cancun. Two weeks before departure the Swine flu scare broke out and parents and grandmother panicked. I knew these young people were not going to miss this trip so didn't have insurance. PLUS Kathy was on a trip at the time! This time Sue stepped up to the plate and took over for Kathy. I cannot emphasize enough how accommodating these two women are!!! Everything got switched to Jamaica and NO extra charges or fees. They had a fabulous trip thanks to All Inclusive Experts and their superb staff.

- Jeanette F., Natchitoches, LA

Dear Kathy,

I wanted to let you know how much I appreciate all you did to make our "honeymoon" a success. First of all, you were absolutely wonderful when we had to cancel our trip originally planned for February. You were so accommodating in helping us get back our deposits. You did this with not being upsetting or mad because our schedule changed. When I said I would call you back when we could come up with a workable date you said you would do whatever you could to make our dream trip come true.

I think I called you sometime in July saying we were back on for October. You were so happy for us that we could plan on taking our trip again. After only a couple of days everything was scheduled. You know that I was excited and probably e-mailed you 10 different times with questions that probably seemed so routine to you but I "needed" to know. You were really patient and assured me that all would go smoothly. You even called me the day before we left to wish us a wonderful trip.

Now to the trip itself. Absolutely no problems with our flight going or returning. You selected Lomas Travel for our private transportation to and from the resort. What a great choice on your part. Lomas treated us like family. I must say that the Lomas representative who waited for us back in Cancun to return home was invaluable to us. He escorted us to our airlines and then lifted each of our bags to make sure they weren't overweight so we wouldn't get charged extra. He told me to wait in line and he and Steve went off to the side and re-distributed our luggage so that both bags were under 50 pounds.

The Royal Playa del Carmen - well, it's Heaven on Earth. We had an absolutely wonderful time - which quite honestly consisted mostly of laying on the beach, raising our hands for drinks then eating 3 fabulous meals a day!

All in all, you are my hero. You put together such a wonderful trip for us. The amazing part is our connection has only been made through e-mails and the phone but I feel like you have been my friend for years.

Thanks so much and you can bet I'll be calling you for our next trip.

Thanks again,

- Steph S., Champaign, IL

Oh hello!!

I have been meaning to write you!! The kids and I had a wonderful time!! Dreams Tulum was lovely and perfect for what I was looking for – it was small enough to not feel like it was an overbuilt resort but big enough to have something to do every day and night. The accommodations were beautiful and the service and food excellent. The kids and I met friends there that we will keep for a long time to come!

You found us an excellent vacation spot and the vacation came off without a single hitch (except some sunburns). I am definitely using you for my next vacation!!!

Thanks for everything you did to make the trip such a wonderful experience for me and my family!!! I can’t tell you how much I appreciate it - the kids and I talked about how “Ms. Sue pulled off the best vacation” every day we were down there.

Sorry it took so long to tell you, came home to some bad news about my grandmother and have been rather absorbed. We really appreciated the entire experience!!

- Suzanne D., Whitefish, MT

Hi Sue,

Just wanted to drop you a note and thank you and your colleague Chris for making our experience at the Royal an excellent one. the room is fabulous and the check-in was quick and seamless. Thank you so much for going the extra mile for is greatly appreciated. You are a credit to your profession.

Best Regards,

- Don & Harma M., North Vancouver, BC

Hi Sue.

I am Marc’s “other half”—and we just got back from our vaca in Jamaican paradise. We loved Beaches Boscobel—thank you so much for recommending it to us—we were completely at a loss without your advice. We thought that the Kid’s Club was awesome, the water park amazing, the activities fantastic, the service extremely friendly, professional and accommodating, and the food completely delicious (and healthy)—what else could a family of 5 ask for, right?? :) Admittedly, we had managed our expectations very far down—although we had read reviews online, etc. (I remember them to be somewhat “mixed”)—we really weren’t sure what to expect. So we were VERY pleasantly surprised. And, for whatever it is worth, I think that many families there were as overjoyed as we were. I think that we’d go back next spring . . . We’d probably even book it now (they are offering heavily discounted deals for next year), but we don’t yet know which week is “spring break” for our kids. We, of course, would always be open to any other suggestions you’d have if you think we’d enjoy any other all-inclusive place as much or more. Please don’t hesitate to get back to me if you have any comments or questions regarding Beaches Boscobel.

Thanks again, Sue!

- David P., Boston, Massachusetts

We "met" Sue Denno at All Inclusive Experts about 3 years ago. She has changed the way my husband and I travel!! From our first trip to Hawaii, Sue has been SOOO wonderful - always finding us the best deals possible and always letting us know if she thinks she cannot match the best price. Sue is ALWAYS available for questions and concerns and has been WONDERFUL when we have had to make changes at the last minute.

My husband and I travel to the Carribean at least five times a year and Sue is always able to tell us what she thinks we will and will not like about each resort. It's as if she knows us and anticipates our needs without ever having met us!!! Every request we make is always met with "It's my pleasure" and whenever we are getting ready to travel we say "Let's call Sue", in fact Sue is on our speed dial!! We feel it is rare to find someone who takes as much pride and pleasure in their work and feel lucky that we have met Sue and All Inclusive Experts!

- Jesse and Andrew B., Boston, Massachusetts


I wanted to thank you for arranging a wonderful trip to Playa de Carmen for myself and my friends. We thoroughly enjoyed ourselves. The accomodations were perfect and Juan from Lomas Travel very helpful. We definitely plan on doing it again and will call you when we do.

- Ann Marie W., Cedar Rapids, Iowa

Sue has been our travel agent since 1998. She booked our first 7 night cruise to the Caribbean and has been booking our vacations ever since. She has been very patient and understanding with all my requests, has always found the best package for us and works with us when we aren’t sure what we want to do. I am and have been extremely satisfied with the personal and quality of service she provides.

- Cheryl S. and John B., Rahway, New Jersey

Thank you Sue for working so hard to make our ever expanding family’s vacation dreams come true. From Mommy and Daddy with two little boys, to Mom and Dad by ourselves, (briefly!) to Nana and Pops with two big boys, daughters in law and an assortment of grandbabies. You always manage to come up with the right spot with the right accommodations for the right price.

As our travel specialist, we continue to count on you for every vacation/travel need, both for personal and business. We feel confident in referring friends and associates to you, knowing they have always received the superior service we do.

- Toni Van W., Manteca, California

Hi Sue,

I cannot tell you how nice it is to deal with a person such as yourself. It is so refreshing to communicate with someone who cares and understands the value of good, quick customer service. I recommend you to every living person I know because of your attention to customer service.

Thanks for always helping us make our family vacations fun and memorable by introducing us to new and exciting places!

Once again, fabulous service from a top notch travel agency - keep up the great work and we are counting down the days until July 9th when we leave for our family vacation to Playa Del Carmen. I know we are going to have the time of our lives!!!

- Veronica B., Long Beach, California

We've worked wtih Sue on a number of occasions since 2004: one when I was looking to do a spa retreat just for myself, to planning our 15 year wedding anniversary, to annual vacations. She has been fantastic about offering suggestions, options, and saving us money! We keep coming back!

- Michele & Tim H., Annandale, Virginia

Wow! What a fantastic cruise, Sue.

We would never have thought to go on the ship without your suggestion (Carnival Pride). Sixteen of our family (3 generations) enjoyed a fun filled week of individual tours and group fun, ending each night with dinner together enjoying some of the best food of any cruise ship we've been on. Your help in arranging cabins for six different family units with differing travel needs (handicapped, teens, infants, a boyfriend!) made it possible.

Thank you.
- Dennis J. McG and family, Artesia, California


We had a fantastic vacation. Jeff and Tim declared it the best vacation ever!! We have been to Europe four times, so I was surprised at their declaration! The resort was perfect for our family. The restaurants were excellent, service was outstanding, even in the Buffet. We only left the resorts to go to the Dolphin Encounter. We swam in the ocean, kayaked, jet skied, took archery lessons, played tennis, boogie boarded, and spent hours in the pool. Read 5 books, went to the evening entertainment. Ate, and drank!

Thank you for your tireless effort to help us find this resort. Can't wait to plan next summer's vacation.

The flight time was only 2 1/2 hours! Great for all of us.

With all of our appreciation,

- Cindy and John R. San Gabriel, California


Thanks for your card. We had an awesome time at Sandals. Everything went great, especially the wedding. They had everything planned out for us and everyone was so sweet. Again we appreciate all your help in planning this special time for us. You took care of it all. We'll definitely be in touch when we get ready to go again. We want to try a Sandals in Jamaica next. Which one is best? Also let us know about any good deals that you may come across for the future.

- Laura T (was Laura B), Alabaster, Alabama

Hi Sue,

Want to say thank you so much for booking our Cabo trip!!! We had a blast!! I will definitely book through you at a future date and recommend you to anyone who asks!!

- Joan and Jim J, Vacaville, California

All Inclusive Experts: About Us
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627 Park Avenue, Long Beach, CA 90814
California Seller of Travel No. 2076896-40

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